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I just got done with reading Dale Carnegie’s How To Win Friends And Influence People and here are some key points to take away:

  • Don’t criticize, condemn or complain.
  • Be honest and sincere with your appreciation.
  • Become genuinely interested in other people, do this by really listening. This way you make the other person feel important.

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  • Learn to remember people’s names.
  • Avoid arguments, they don’t solve anything. Show respect for the other person’s opinions, never say you’re wrong. Remember everyone has a right to their opinion.
  • If you’re wrong, make sure to admit it quickly and emphatically.

respect opinions

  • Let the other person talk and try to see things from the other person’s point of view.
  • Be sympathetic with the other person’s ideas and desires.
  • If you need to have someone correct something, begin with praise and appreciation for the things they do right.

you can do it

  • Point out people’s mistakes indirectly – I don’t totally agree with this point, I think it’s important to be direct but one can do it without hurting the other person’s ego.
  • Don’t order people around.
  • Be lavish in your praise and use encouragement to correct faults.
  • Make the other person happy for doing what you suggest.

Those are the key points of Dale Carnegie’s book How To Win Friends And Influence People from 1936.

 

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