I just got done with reading Dale Carnegie’s How To Win Friends And Influence People and here are some key points to take away:
- Don’t criticize, condemn or complain.
- Be honest and sincere with your appreciation.
- Become genuinely interested in other people, do this by really listening. This way you make the other person feel important.
- Learn to remember people’s names.
- Avoid arguments, they don’t solve anything. Show respect for the other person’s opinions, never say you’re wrong. Remember everyone has a right to their opinion.
- If you’re wrong, make sure to admit it quickly and emphatically.
- Let the other person talk and try to see things from the other person’s point of view.
- Be sympathetic with the other person’s ideas and desires.
- If you need to have someone correct something, begin with praise and appreciation for the things they do right.
- Point out people’s mistakes indirectly – I don’t totally agree with this point, I think it’s important to be direct but one can do it without hurting the other person’s ego.
- Don’t order people around.
- Be lavish in your praise and use encouragement to correct faults.
- Make the other person happy for doing what you suggest.
Those are the key points of Dale Carnegie’s book How To Win Friends And Influence People from 1936.
“Tell me and I forget. Teach me and I remember. Involve me and I learn.” – Benjamin Franklin
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